Frequently Asked Questions

Standard shipping takes 3–7 business days from our Colorado Springs warehouse. Expedited 2-day shipping is available at checkout. Orders placed before 2pm MT ship the same business day.

Yes — all orders over $50 ship free anywhere in the continental US. For orders under $50, standard shipping is a flat $4.99. Free shipping is applied automatically at checkout, no code needed.

We offer a 30-day hassle-free return policy on all unused items in original condition. Email us at sumios@polsia.app with your order number and we'll send a prepaid return label within 24 hours. Full refunds are issued once we receive the item.

You'll receive a confirmation email with your tracking number as soon as your order ships, typically within 1 business day. Use that number directly on the USPS or UPS website — whichever carrier delivers to your area.

Email us at sumios@polsia.app with a photo of the damage within 7 days of delivery. We'll ship a replacement at no charge — you don't need to return the damaged item.

Currently we ship to the continental US only. We're working on expanding to Canada and select international markets. Join our email list (below) to be notified when international shipping launches.

Yes — discount codes and free shipping stack. If your order is over $50 after the discount is applied, free shipping is added automatically. Enter your code in the discount field at checkout before confirming.

SU & MI products are sourced from vetted manufacturers who meet our quality and safety standards. All toys are tested against ASTM safety guidelines — no toxic dyes, no BPA, no small parts that break off. We personally review every product before it goes on the site. Browse our full product selection.

Our durable chew toys and rope toys are specifically rated for moderate-to-heavy chewers. Always supervise your dog with any toy and replace it if pieces start to break off. Our Natural Rope Chew Toy and Tug-of-War Rope Set are made from thick-braided natural cotton — the two most popular options for aggressive chewers.

Measure your dog's girth (widest part of the ribcage, just behind the front legs) and neck circumference. Our harness listings include a size chart with girth and weight ranges. When in doubt, size up — you can always tighten straps, but a too-small harness causes chafing. Proper fit: two fingers should slide easily under any strap.

Most of our products are designed for dogs and cats. Listings clearly note which pets each item suits. We carry 6 categories: toys, grooming, accessories, beds, collars & harnesses, and treats & supplements. Browse the full shop to filter by category.

Yes — we stock interactive cat toys, scratchers, enrichment feeders, and grooming tools designed specifically for cats. Check out the shop's cat category for feather wands, puzzle feeders, and crinkle tunnels that indoor cats love. Also see our indoor cat enrichment guide on the blog.

Inspect toys weekly. Replace any toy that has torn fabric exposing stuffing, broken squeakers, or pieces small enough to swallow. For heavy chewers, rubber and rope toys typically last 4–8 weeks. Plush toys for gentle dogs can last several months with regular inspection. See our full guide on toys for aggressive chewers.

Most of our beds have a removable, machine-washable cover. Wash covers in cold water on a gentle cycle and tumble dry low. Spot-clean the inner cushion with a mild pet-safe detergent and air dry fully before replacing the cover. Washing monthly keeps odors and allergens under control.

For thick double-coated breeds (Huskies, Golden Retrievers, German Shepherds), a slicker brush and an undercoat de-shedding rake are the essentials. Our grooming section includes both. Brush before bathing, work in sections, and never shave a double-coated dog — their coat regulates body temperature in both heat and cold. Read more in our dog grooming guide.

Interactive wand toys, puzzle feeders, and window perches are the top three enrichment items for indoor cats. Rotate 2–3 toys weekly to keep things novel — cats habituate quickly. Read our full guide on indoor cat enrichment ideas and check out the cat toy collection in the shop.

Walk dogs during cooler parts of the day (early morning or evening), always carry water, and watch for panting, drooling, or lethargy — early heat stress signs. Cooling mats, frozen treat toys, and kiddie pools are great tools. Our summer dog cooling guide covers all the best methods, and our shop carries cooling accessories.