Get in Touch
Have a question about an order, a product, or just want to say hi? Drop us a line — we respond within 24 hours.
We read every message and respond within one business day.
Thanks for reaching out. We'll get back to you within 24 hours. In the meantime, feel free to keep browsing our pet products.
Browse Products →For the fastest response, email us directly at sumios@polsia.app
We typically respond within 24 hours on business days (Mon–Fri, Colorado Springs time).
For order tracking, cancellations, or damaged items, please include your order number in your message. We resolve most issues same-day.
Check our FAQ — most common questions about shipping, returns, and product sizing are answered there.
View FAQ →